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Dear friend! We stand behind all of the fine objects we sell. If you are
unhappy with merchandise, dissatisfied, item(s) is broken, or our beadwork
did not meet your expectations for any reason, we will be glad to resolve
To return any item(s) to us, please FIRST contact us (fill in the form
below). When you make any return, we will also appreciate hearing your
reasons for the return, so we can better improve our work for the future.
If a return is a result of an error on our part (for instance, the incorrect
item(s) was shipped), please notify us within 1 day upon receiving your order.
We will check your order and on the next day after receiving your package
will send you the right item(s) and reimburse you for the amount of the
return shipping and insurance cost.
If you received the fine object(s) defective, damaged, cracked, or unusable
in any way, please notify us within 1 day upon receiving your order. In this
case we can refund the cost of the item(s) (if only one item was in your
order or you return the order in full - including shipping charge), or accept
it for repair. We will also reimburse you for the amount of the return
shipping and insurance cost.
You can return your order or partial order within 14 days upon receiving and
we will refund the full cost of the item(s), minus the shipping charge. If
your return was sent within 30 days upon receiving, but after 14 days, you
will receive a store credit for the amount, and there will be 20% restocking
Refunds are issued in the original form of payment unless otherwise requested.
If it needs to be done, we will reimburse you by check. Allow 2 business days
from the date we receive your package to process your return. If a credit card
refund is issued, allow an additional 2-4 business days for the credit to post
to your credit card account and 1-2 billing cycles for the transaction to
reflect on your billing statement since each bank's processing time varies.
All fine objects we sell are handicrafted and unique. That is the reason
we don't accept sold items for exchange. But there is a way for you, if you
want, to exchange your fine object(s): you return the item(s) and then place
another order for the item(s) you like.
If your fine object(s) gets broken within 90 days we accept it for repair. We
will email you a receipt confirming the return as soon as we received it. Give
us please up to 5 days for repair work. We will email you when repair is done,
and when the item(s) is shipped.
ATTN: Return (or Repair)
510 N.Jordan Street #203
Alexandria, VA 22304
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